Listening Skills

Effective listening is the single most important thing you can do to improve communication and enhance relationships. It is truly obvious to the other party when you are using active listening techniques--and it is even more apparent when you are not!

Listening Skills can be learned--for personal impact on relationships and for customer retention and satisfaction in customer service and sales functions. Our program uses a variety of interactive practices, exercises and listening tests.

• Assess your ability to listen and retain information

• Learn and strengthen habits of active listening—clarifying, confirming, checking assumptions, empathy, etc.

• Identify barriers to effective listening

• Develop ability to focus on understanding others instead of on making your point.

• Effective listening assessments

• Why we don’t listen

• Techniques for active listening

• Seeking first to understand (before being understood)

• Listening on 4 levels

• Secrets of being a good listener

• Applying listening techniques to a variety of situations

• How to listen when you don’t like what you’re hearing
  
  

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