Leader as Coach

Leader as Coach

Workshop Purpose and Learning Objectives

Agenda

Day 1

Introduction

What is coaching?

• Identify great coaches and what makes them great

• Describe leadership in team environment

From player to coach

• The difference between being a great player and a great coach

• Do's and Don't for effective coaching

Assessing your style as a team leader

• Individual questionnaire

• Interpretation of results

• Preference for directing (task emphasis) vs. supporting (relationship emphasis)

Contrasting forceful or directive leadership and enabling or supporting leadership

• Examples of directing behavior

• Examples of supporting behavior

• Appropriate application of each

Four leadership styles and where coaching fits in

• Directing, Influencing, Collaborating and Delegating styles

• Flexing:  Choosing style s appropriately

Identifying the needs of the employees and the demands of the coaching situation and choosing styles appropriately

Overusing and underusing particular styles

• Examples of overuse and underuse of directing and enabling styles

• Identifying most preferred style and style(s) where you need to become more skillful

Coaching responsibilities:  communicating about performance

• Defining and communicating expectations

• Giving feedback

• Teaching

• Confronting about deficiencies

Communication skills needed for effective coaching

• Coaching through questioning

• Getting input

• Diagnosing problems

• Empower others to act

• Influence attitudes and opinions

Communication skills needed for effective coaching  

• Coaching through listening

• Clarify what you hear

• Summarize key points

• Identify the "feeling" message

• Listening on 3 levels

Applying communication skills  

• How to use the questioning and listening skills to identify coaching needs

• Realistic practice scenarios with feedback and  coaching

• Key learning points identified

• Coaching Needs Analysis

Day 2

Analyzing performance needs  

• Case study illustrates problems when coaching is not properly done: impact on the team and on the organization

• Suggestions for more effective coaching

• Emphasis on the importance of coaching by leaders

Identifying types of performance needs  

• The most common problems faced by participants

• How to state performance needs as a gap between what should be happening and what is happening

• Importance of being clear and specific about what is expected

Analysis of an actual problem

Selecting an actual performance problem and using this method to analyze it for causes, manifestations, urgency

When to coach  

• Identifying typical situations that will require coaching

• Using task assignments and team meetings as coaching opportunities

Characteristics of effective feedback  

• What elements are essential for effective feedback

• What are the barriers to effective feedback

Guidelines for effective coaching

10 guidelines from successful coaches

Video and group debrief

Guidelines for addressing performance problems  

• How to plan the discussion

• How to get agreement on the need for improvement

• How to provide constructive feedback

• How to get the employee to own the solution

Assess your Coaching Skills

Applying Coaching Skills  

• How to use the coaching skills to address performance problems

• Realistic practice scenarios with feedback and  coaching

• Key learning points identified

Summarizing and wrap up

[ Back ] [ Home ] [ Up ] [ Next ]