Change Management

Course Objectives:

As a result of this training, managers will be able to:

·        Successfully respond to sudden or unplanned change in personal or corporate life

·        Understand the cycle and impact of change on organizations

·        Understand the psychological needs of people experiencing change

·        Understand what motivates people to accept change (theoretical  concepts)

·        Learn the role of leadership in implementing change

·        Learn how their management style can facilitate acceptance of change       

Course Outline:

·        Change – the only constant

-        Increasing speed of change in the 20^th century

-        Multiple changes:  constant whitewater

-        Unpredictable changes

-        Constant changes:  no calm between storms

-        *Exercises in groups to create awareness and understanding of the changing environment

·        The Changing Business Environment

-        Demands from customers

-        Pressure from competitors

-        Expectations of shareholders

-        Trends toward mergers and acquisitions

-        Globalization

-        Rapidly developing technology

-        Changes in regulation

-        Changing demographics of employees

-        *Exercises in groups to identify specific shifts affecting Duke Energy

·        How Change Affects People and Organizations

-        Typical reactions to change

-        Effects of change on organizational performance

-        Effects of change on individual performance, motivation, creativity, job satisfaction, relationships, and health

-        *Exercises in groups to identify impact in Duke Energy

·        Why Change has Negative Impact

-        Understanding the physiological and psychological dynamic of change

-        The “fight-flight” syndrome

-        Research data on the effects of change on health

-        The 5 stages of response to change

-        Typical behavior in each stage

-        Timing of the stages

-        The “delay” factor in adjusting to change

-        *Video:  Changes

·        Simulation:  Site/Central Exercise

In a simulation exercise, a team of “Managers” at the “Central Corporate” office will introduce a change to a “site” team.  Key learnings from this exercise graphically demonstrate the frustration and resentment created when top management brings about change.  Participants will learn experientially what they must do to minimize the negative impact of change and enlist the support of subordinates.

·        What You Can Do to Cope in a Changing Environment

-        Accept change as inevitable

-        Set new personal goals

-        Learn new skills

-        Seek out information

-        Develop contacts

-        Help others adjust

-        Find a positive role to play

-        *Case study to help managers identify positive coping behavior

·        Your Responsibilities in Helping People Understand and Accept Change

-        *Exercise to clarify the responsibilities of team leaders, supervisors, managers

·        How to Overcome Resistance to Change

-        Techniques and tips for identifying resistance and helping people move on

-        How to use patience, empathy and toughness appropriately

-        *Skill Practice:  Role playing a conversation with a resistant employee

·        How to Lead/Create Change

-        Situations requiring change:  redirection, growth, new priorities, re-engineering, re-inventing

-        The stress of a change process

-        How to plan a change

-        How and when to involve others

-        How to implement a change successfully

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