I've never had a course where motivation and enthusiasm increased day-by-day rather than getting tired and increasingly thinking about work I was missing.

— Manager, Technology

The training had a whole different focus than any other training I’ve received. I learned a number of tools and techniques that felt unnatural to me initially, but having absorbed and made them my own, I’ve benefited from their use in one-on-ones and group settings.

— Sr. VP, Call center

Best training I've attended in a very long time. All people who manage associates should attend this training.

— Manager, Technology

PDF Print E-mail

5. Drive Business Results Through Conversations:

Conversation is the tool of change – and results.

THE CHALLENGES

  • How can we ensure that leaders are effectively using important business conversations to drive business results?
  • How can we ensure that leaders provide employees with clear, unambiguous communication about performance?
  • What skills do managers need to have these conversations?
  • How can important decisions be communicated so as to get buy-in and support?
  • How can we help leaders become more confident and more effective in handling difficult conversations?
  • How can leaders learn to communicate more effectively with remote employees?
  • How can we measure leaders’ effectiveness in communicating with employees?

ALEXANDERHANCOCK HAS SOLUTIONS

  1. Pinpoint problem areas (and create a baseline) of managers’ communication through custom surveys of employees’ perceptions of their manager’s communication behavior
  2. Get all levels of leadership on the same page through facilitated planning and feedback sessions
  3. Give leaders the skills and tools to have high-impact business conversations with employees through customized, skill-based Breakthrough Business Conversations training.
  4. Measure progress through follow up Manager communication surveys and 1 on 1 feedback sessions with each of the managers
  5. Develop channels for continuous communication through our bi-monthly FAST FOCUS newsletter of reminders and reinforcement.
  6. Improve leadership style and communication style through targeted Executive Coaching and our daily Aha! moment desktop reminders.
  7. Sustain improvement efforts  by building internal capability to coach and train managers through our Coaching Skills for HR Business Partners training, and Train-the-Trainer training.