11 Lessons

11 Lessons of Leadership

From AlexanderHancock Associates

How do you stack up?

Lesson/Goal/Outcome	AHA Services
1. Thoroughly Know Yourself
- Become keenly aware of your strengths and challenges as a leader - Learn your “blind spots” and their impact - Solicit and act on feedback	InnerView™ 360^o feedback Personality Assessments Individual Coaching
2. Build on Strengths, Fix Your Weaknesses
- Remove skill deficiencies - Pro-actively overcome debilitating biases - Develop and maintain your own personal development plan - Actively seek out opportunities to challenge your weaknesses	Individual Coaching Leadership Training Management and Professional Skills Training
3. Master Difficult Conversations
- Be able to handle difficult conversations - Use conversations as a tool of leadership - Learn to listen on multiple levels and with empathy - Get more accomplished through people - Get buy-in to critical initiatives - Deal effectively with performance issues	*People to People*™ (Mastering Difficult Conversations) Listening Skills Performance Management Mastering the Art of Influence
4. Communicate Pro-Actively
- Get the organization focused on the customer - Speak passionately about your strategy and direction - Openly ask for commitment to goals - Become a powerful public spokesperson for the organization - Write clear, crisp documents that get intended results - Take full responsibility for interpersonal communication - Build communication strategy into all initiatives - Maintain a “transparent” approach to managing	Presentations Skills Business Writing Meeting the Media Strategic Planning Managing Remote Teams Value-Added Selling™ Sales Presentations Listening Skills Customer Service Training
5. Adopt a Facilitative Style
- Become a catalyst for idea generation - Ensure innovative ideas are heard without judgment - Successfully exploit the value of competing viewpoints - Use conflict as a creative force for change - Insist on data-based conclusions - Lead powerful, productive meetings	The Facilitative Leader™ Expert Facilitator™ Facilitating Meetings Creative/Strategic Thinking Managing Conflict Win-Win Negotiation Diversity/Inclusion Mastering the Art of Influence
6. Focus on a Few Initiatives
- Select initiatives with high-impact potential - Set appropriate priorities for the organization - Accurately assess situations before taking action - Accurately analyze unintended consequences of actions - Concentrate on results that implement strategy and profits - Challenge and remove “activities” that do not lead to results	Managing Multiple Priorities Strategic Planning Action Management™ Needs Assessment Organization Assessment Management Team Alignment Performance Alignment
7. Drive Change
- Acknowledge and communicate the urgency of change - Set challenging goals for everyone - Manage the impact of change on the organization - Insist on learning and growth in the organization - Properly assess the current environment and its implications - Develop strategies to remain competitive, vibrant, relevant - Set high standards and demand accountability	Change Management Creative/Strategic Thinking Strategic Planning Problem Solving HR Consulting Internal Consulting Skills Decision Making Organization Assessment
8. Model a Clear Way
- Lead by example - Consistently demonstrate the connection of work to strategy - Model and enforce corporate values and personal integrity - Be transparent in executing strategy - Share your learning with your people - Transmit the culture to newcomers	Leadership Skills Performance Management Goal Setting Strategic Planning Organization Assessment Climate Assessment
9. Let Leaders Lead
- Choose a team with impeccable skills - Provide broad guidance regarding strategy, direction - Build in appropriate reporting and check-ins - Ask openly how you can help - Delegate generously and stay out of the way - Find ways to develop every person	Team Assessment Team Building Delegation Win-Win Negotiation Diversity/Inclusion Supervisory Training
10. Become a Life-Long Learner
- Stay tuned in to the changing environment - Study the lessons of history - Make learning a requirement of managers - Lead and participate in development - Consistently reward learning in the organization - Make every manager a coach/facilitator - Make ROI-based training a consistent element of strategy	Individual Coaching 360 Feedback Coaching Becoming A More Effective Trainer Leader as Coach Training Needs Assessment Facilitating Meetings
11. Focus on People
- Fine tune your own people skills - Build an organization that treats everyone with respect - Recruit leaders with a record of getting results through people - Recognize excellent performance, new ideas	*People to People*™ Diversity/Inclusion Performance Management Women in Leadership Employee Survey Climate Survey

Charting renewal and growth for infinite possibilities.