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Collecting
data is essential to identifying needs, clarifying performance
gaps, setting a baseline, supporting investments, and measuring
improvement. We use
many tools and techniques to help clients collect
and analyze data for planning, decision making, training and
development, and designing organizational improvement
strategies.
Individual
Assessment
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360
degree assessment and feedback using InnerView™
our web-based feedback system.
We can customize the instrument to measure your
organization’s leadership competencies, or use our own.
Detailed individual reports provide clear evidence of strengths
and development needs.
Individuals also receive individual development
planning software to use in analyzing their data and
creating improvement plans.
As part of coaching and
development, we frequently use several instruments to
provide feedback, insight, and direction for growth.
Team
Assessment
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Interviews
and Focus Groups.
Intensive interviews and focus groups
provide data regarding the health of teams and the basis
for targeted improvement strategies.
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Surveys
and instruments
help to develop a team profile that identifies
strengths and areas for improvement, existing and needed
capabilities, and opportunities for greater collaboration
and productivity.
Organizational
Assessment
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Climate and
attitude surveys.
Our confidential web-based surveys provide an
avenue for candid employee assessment of organizational
issues. These
surveys, along with follow-up interviews and focus groups,
identify and quantify opportunities for improvement and
provide a benchmark for future measurement.
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Customer service
surveys. Our
web-based surveys provide a way to identify and quantify
customer perceptions and point the way for your
organization to align with customer needs—whether the
customer is internal or external.
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Needs assessment
and follow-up measurement.
Training dollars must be targeted to address
clearly identified needs and opportunities, and training
must show a return on investment.
We support the efforts of training departments by
helping to assess needs and measure improvement using
surveys, focus groups, interviews, 360° feedback, and
other instruments.
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Culture assessment.
Before launching Diversity or Cultural Inclusion
initiatives, benchmark data needs to be collected to
ensure that initiatives address appropriate areas –
policies, practices, cultural norms, attitudes, etc. Our
web-based survey enables you to gather both numerical and
verbal data to determine where to focus your improvement
efforts.
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